The online section of our business has now been operating for nearly 15 years and throughout that period we are pleased to inform you that we have had thousands of satisfied customers, delighted not only with our products but also with our quality of service! For this reason we have no issues in offering our customers the following Quality and Service Guarantee:
• All orders and enquiries will be dealt with in a professional and courteous manner. When you contact us you will not be speaking with an ill-informed call centre employee, you will be speaking with a key member of staff who will do all they possibly can to give you helpful and honest advice.
• We work closely with our customers in a relaxed and informal manner, meaning we can discuss requirements with you in order to get the most from your personalised Christmas cards.
• All printed products will be finished to a good professional standard.
• You will always be provided with a proof (either online or by email) where possible and we will not go to print until we have obtained your authorisation by email or fax.
• Due to the personalised nature of our products, any issues raised by a customer will be assessed by management and if there is an error in printing which is deemed our fault we will happily rectify the situation as quickly and efficiently as humanly possible.